Customer Service

Have an unanswered question? Browse through our Customer Service pages for general information about our products and services. Like a more personal touch? We also have qualified hardware specialists who happily answer hardware questions. We're delighted to be part of the restoration community and are honored to participate in each renovation project.

Toll Free: (888) 223-2545 • Local: (503) 231-4089
Hours: Monday through Friday, 7:30am – 5:30pm Pacific Time

General

Policies

About Us
Read about our company goals and history, meet our sales team, and learn about our exclusive Antique By Hand (ABH) finish.

Shopping Help
The basics - how to navigate, use the cart, make a purchase, and other information.

Customer Service F.A.Q.
Find answers to common questions on our policies and other customer service related issues.

Trade Information
Are you a builder, contractor or architect? We have the answers you're looking for.

Site Map
See a visual overview of our entire site, and find what you are looking for fast.

View Cart
View and change the items in your cart, or begin the checkout process.

Shipping
We charge published UPS rates for ground & expedited shipping.

Privacy
We value your privacy, and will never divulge your information to anyone. Read our full privacy policy here.

Warranty
We have a generous 20 day 'no questions asked' return policy, and most items have a 5 year warranty.

Returns
We offer a "20-Day No Questions Asked" return policy. See our full policy here.

Security
Your data and shopping transactions are SSL encrypted secure, and your personal information is safe.