Customer Service FAQ

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Customer Service FAQ

Find all the answers to your questions about our policies and standards. If you can't find your question, please feel free to call us.

Is free shipping available?

Yes, we offer free UPS ground shipping on any order with a cart total over $100.

Why should I buy from House of Antique Hardware?

Our quality products, qualified customer service, and competitive prices are hard to match.

Can I talk to a qualified hardware specialist?

Yes. We have a full staff of qualified hardware specialists available during regular business hours.

Can I track my order online?

Yes. In order to track your order, log in and click on My Account ...

Is my information private?

Yes. We will never sell or share your information. Period.

Do you accept returns?

Yes. We offer a 20-Day No Questions Asked Return Policy.

Do you offer a warranty?

Yes. All of our products have at least a 5 year warranty.

Do you repair or refinish old items?

House of Antique Hardware can provide a wide variety of repair and refinishing services to our customers ...

Do you do custom work?

The limits to what we can create are only limited by your imagination.

How long have you been in business?

House of Antique Hardware was started in 1999 ...

Do you have a print catalog?

Although we do not produce a print catalog, our online catalog lists more than 11,000 unique items available for purchase.

What are your hours of operation?

We are open 7:30 am to 5:30 pm, Pacific Standard Time, Monday thru Friday.

Do you ship to CANADA?

Yes. We ship to every country where UPS delivery service is available.

Can you send UPS overnight?

Yes. If you need to have your package shipped UPS Overnight, please contact us by phone during regular business hours.

Can you ship using my UPS or FED EX Account?

Yes. However, a $5 handling fee may apply.

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